Contact Us - AccessMySuper

Got a question?

Want more information or need to ask a question about accessing your super for medical treatments?

We’re here to help.

Please feel free to get in touch via the form with your details and we’ll be in touch within 24 hours.

1800 845 121

Main Contact Form
First Name*
Last Name*
Email*
Phone Number*
State*
Service*
Applicant's relationship to patient*
Do you have a specialist?

YesNo
Specialist Name
Are you experiencing acute or chronic pain?*

YesNo
Are you experiencing acute or chronic mental illness/stress related to your dental condition?*

YesNo
Unfortunately, this application does not meet the eligibility requirements set by the ATO. This means it does not qualify for approval under the current guidelines. If you have any questions, please feel free to reach out on 02 9161 7000.
Are you a citizen or permanent resident of Australia or New Zealand?*

YesNo
Unfortunately, The ATO will only approve a release of your super under the compassionate release of super initiative if you are a permanent resident of Australia or New Zealand.
- If you are currently a temporary resident, you cannot meet this condition and you're not eligible to apply.
- If you were a temporary resident and are not a current Australian or New Zealand citizen or permanent resident, you cannot meet this condition and you're not eligible to apply (but you may be eligible to be paid your super in the form of a Departing Australia superannuation payment).
We sincerely apologise that we couldn't be of help this time. Please know that our team is always here to assist you in the future, and we welcome you to reach out again whenever you need our services.
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Google Rating

5.0

Based on 635 reviews

Access My Super

5.0

review us on See all reviews

1734493268

Kylee was truly amazing and helped accommodate and get my application approved under tough circumstances and deadlines for a procedure where I needed to submit additional quotes to maximize my super release. Highly recommend without reservation!! Thank you access my super and thank you Kylee!

1734432476

1734391292

great to deal with and everything was so easy from my end. now it’s just a waiting game for the taxation department to approve

1734387167

Great service very easy and stress free thank you again I would recommend to everyone

1734304514

Great fast and friendly service. Easier process than I expected. Thank you Razia

1733987303

Skye is absolutely amazing!!!!!! She is a patient helpful woman!!!! Thankyou so so so much

Khadijah Arifin

1733986535

Kim is very patient while I always slow response and very helpful. She knows what she’s doing and very detail on putting everything to the quote. Highly recommended. Best wishes, Kim!

1733981773

Great service 👍 many thanks

1733904125

I cannot thank Kim at Access My Super enough! If I could give her 10 stars, I absolutely would. From start to finish, she was incredibly prompt and helpful, making the entire process smooth and stress-free. Kim's excellent communication stood out as she kept me informed at every step along the way. I am extremely happy with the outcome and highly recommend their services. Thank you, Kim, for going above and beyond!"

1733817797

Great service, very supportive easy and fast,highly recommend access super thankyou

1733640288

Richard Pointon

1733474716

Very good! Right from the start Natasha was on to it! She guided me through the whole process, her communication was excellent and she made it very easy and stress free! Thanks heaps :)

1733463619

Awesome experience, very willing to answer any questions, grate customer service

1733363019

Tara was so helpful, She took care of all the paperwork very quickly and efficiently . Thank you so much.

1733310601

I cant fault these guys..friendly, prompt and efficient..pretty scary what I have to go thru shortly so last thing I needed was dramas..well these guys nailed it..well done team..especially skye, thank you so much..will be recommending you to anyone

Cate Williams-Dawes

1733270794

Processed in a timely manner, thank you

1733202173

Awesome place helpful staff 👍

1733108450

Great service with helpful staff. Made a stressful process simple.

1733037481

Acesss My Super facilited what is a complex and daunting application process to apply for dental chronic pain, faultlessly and had my application submitted within 1 week. The contstant communication and updates Access provided was excellemt and the caring and repsectful manner in which my Case Manaher Jody always treatede me was so apprecaited and meant a great deal to me. Within 48 hours I had my letter of apporval from the ATO.

1732869038

Professional services from beginning to end. Totally free my mind. Make your life easy trust this team.

1732839878

very helpful, fast reply’s and good communication, was a fast smooth easy process.

Izabela Skrodzka

1732817958

Extremely professional, compassionate, easy and fast. I would highly recommend the team at Access My Super, especially Jody who I had the pleasure of working with. Communication was excellent, emails with questions responded to very fast and everything was explained clearly.

1732762016

The assistance I received was top tier from Belinda, very satisfied with the service she provided and it made the whole process and outcome as smooth and successful as I hoped. Highly recommend!!

1732690623

Very great team at access my super specially Razia she great. Thank you

1732679703

Easy service to use and took the steps out of the application. Highly recommend

1732674657

Access My Super were helpful in assisting with the process and a pleasure to have making this feel easy and smooth from start to finish!

Ivica Sreckovic

1732674549

1732592956

Fabulous service, personal service, step by step. Can't say enough. Thankyou xx

1732522352

Some people told me I didn't need to use a company like Access My Super and that it was easy to do myself. I disagree. Access My Super has "all" the knowledge to make this the easiest, smoothest and stress free experience. I went with them because I didn't want the hassle and stress of having to figure it out for myself and the anxiety that goes with doing any paperwork etc with any government department and for the convenience of course. They organise absolutely everything. The only thing I had to do apart from visit the dentist to obtain the quote, was to do a Telehealth dr consult. Everyone I dealt with at Access My Super was fantastic, friendly, helpful and they always called back. I mainly dealt with Tara. It was truly a zero stress experience and they made it "so" easy and very quick. The fee you pay them is tax deductible also, even if it wasn't, I still would have payed it for all the reasons stated above. They were truly a pleasure to deal with and I'd do it again in a heartbeat if I had to and I recommend anyone else to as well. They really are worth the their weight in gold. "And" the ATO answered in 6 days from submitting application. I'm sure had I have done it myself, I would have missed attaching important paperwork etc to back up my claim and that would have added weeks to months back and forth with the ATO in me getting the application right and then finally getting approved. Highly recommend Access My Super

1732340884

I highly recommend access my super to anyone who is unsure how to go about process.Tara Rolff is very knowledgeable and friendly, she helped me from start to finish. She took the stress out of the whole process.I would definitely use access my supper again in the future

1732247140

These guys have top notch customer service. From the first contact till the end they will keep you updated and informed. Very helpful and kind staff. Highly recommend using them for all your superannuation needs.

1732235414

Skye did an excellent job of guiding me through the whole process of accessing my Super, and contacting the ATO was also done which was less of a headache for me to go through.....

1732233170

Great experience help with everything along the way highly recommend

1732159309

Kylee Mochrie, was such good help and explained everything to my understandings. The process was fast,simple and easy id highly recommended it to anyone wanting to access there super early.Thank Kylie from Access My Super..

1732090283

1732059904

Highly recommend.My experience with Skye was awesome.She was professional, helpful and answered all my question’s. The process was quick and simple and if I had any concerns they were addressed immediately. I would recommend Access My Super for anyone looking for a trustworthy reliable service.

katrina kanizaj

1732055777

Very helpful and responsive to all requests for information and clarification, kylie was very professional and respectful in their handling of my application.

1732006501

I cannot believe what straightforward process this has been. My contact person natasha has been great from start to finish. It really could not have been made any simpler. I am looking forward to getting expensive dental work sorted now. Would highly recommend.

1731881939

Skye’s customer service and support was just phenomenal! Thank you for all your help!

Juanita Goldsmith

1731551052

Skye looked after everything for me & she did an amazing job! Great Customer service. Very professional, fast & efficient. Highly recommend Access My Super!

1731476613

Kylie was absolutely wonderful, the entire process was so quick, I waited max a week to do everything including getting the approval.I would 100% recommend access my super.

1731450449

My experience with Access my super was seamless, the helped me through every step to access my super early.Thank you Kylee for your professionalism.

1731401782

1731399478

Skye was absolutely amazing!So helpful and really went above and beyond! Very professional!

Mirella Mercuri

1731319916

I was a little taken abacj by the fees but after my attempt to tackle it on my own, l felt at ease at not only the speed & professionalism shown by Kylee but also the feeling that l was in good hands. Great result & worth every cent!Would highly recommend them to anyone

1731313918

Amazing service and very helpful and very easy to deal with

1731041215

Good service and the staff are friendly and helpful. If in doubt use this service. Thanks 😊

Renee Gallagher

1730872369

Natasha from access my super was so helpful she made the whole process so easy

1730683929

I found Access My Super very good to deal with extremely helpful if I had a problem .Thankyou Jodie for making it easy .

1730675596

One of the most helpful organisations I have worked with in a long time! They made the process so easy and explained every step. And when I was let down by my GP they stepped in and fast-tracked this part of the process in less than a day. Particular mention to Jody who was my contact - I could not recommend them or her highly enough!

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