Contact Us - AccessMySuper

Got a question?

Want more information or need to ask a question about accessing your super for medical treatments?

We’re here to help.

Please feel free to get in touch via the form with your details and we’ll be in touch within 24 hours.

1800 845 121

Main Contact Form
First Name*
Last Name*
Email*
Phone Number*
State*
Service*
Applicant's relationship to patient*
Do you have a specialist?

YesNo
Specialist Name
Are you experiencing acute or chronic pain?*

YesNo
Are you experiencing acute or chronic mental illness/stress related to your dental condition?*

YesNo
Unfortunately, this application does not meet the eligibility requirements set by the ATO. This means it does not qualify for approval under the current guidelines. If you have any questions, please feel free to reach out on 02 9161 7000.
Are you a citizen or permanent resident of Australia or New Zealand?*

YesNo
Unfortunately, The ATO will only approve a release of your super under the compassionate release of super initiative if you are a permanent resident of Australia or New Zealand.
- If you are currently a temporary resident, you cannot meet this condition and you're not eligible to apply.
- If you were a temporary resident and are not a current Australian or New Zealand citizen or permanent resident, you cannot meet this condition and you're not eligible to apply (but you may be eligible to be paid your super in the form of a Departing Australia superannuation payment).
We sincerely apologise that we couldn't be of help this time. Please know that our team is always here to assist you in the future, and we welcome you to reach out again whenever you need our services.
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Google Rating

4.9

Based on 1097 reviews

Access My Super

4.9

review us on See all reviews

1774048285

At a stressful time, Access Super Shout out to Skye Hackett was amazing. Making the process of accessing my Super for treatment easy and hassle free. Thank you Skye from the bottom of my heart. You have contributed to making a difference in my life. Cannot wait to start living with confidence and the biggest smile. instead of hiding.

1773805179

1773723196

1773719707

Jody is amazing not a drama in the world thank you

1773631204

Very prompt and professional couldn’t recommend them enough.

Catherine Albion

1773357667

Honestly the smoothest and easiest process I’ve been through, Lisa was so kind, caring and understanding and organised everything seamlessly. Could not be happier

1773244823

Excellent and prompt service, informed about all steps as claim processing. Would recommend

Latsamy Sisongkham

1773212582

1773210213

Wonderful job from Amy would recommend her had to do nothing but answer the phone calls

1773137710

Would highly recommend, very friendly and super easy to deal with.

1773083234

Great service, made the whole process easy.

1772848758

Skye from Access My Super was amazing and really easy to work with. She explained everything well and I never felt like I was being rushed and everything was organised in a timely and professional manner every step along the way. Would highly recommend them to others!

1772753459

It made my experience stress free in accessing my super on compassionate grounds. Highly recommend. Thank you Lisa !

1772693403

1772673336

Amy provided exceptional service from start to finish. She was professional, knowledgeable, and incredibly thorough in addressing all of my questions, no matter how small. Her clear communication and attention to detail gave me complete confidence throughout the entire process.She made what could have been a stressful experience feel smooth and straightforward, guiding me step by step and ensuring everything was completed accurately and on time. Amy truly went above and beyond to have my application lodged promptly, keeping me informed at every stage.Despite the time difference between Perth and interstate, she was extremely accommodating and flexible, making herself available when needed. She was always prompt in responding to calls and emails, which I greatly appreciated.I highly recommend Amy to anyone looking for reliable, professional, and dedicated service.Thank you to Amy and team at Access My Super.

1772327893

Very helpful especially for me not knowing where to start

Gabrielle Soole

1772164522

Access My Super was excellent to deal with. I didn’t have to do much they managed the process from start to finish. Would highly recommend Access My Super!!

1772153043

I would highly recommend Access My Super and especially Skye thank you sooooo much for ALL your help couldn't have done it without you.

1772060760

Wow, so much easier than I thought. An amazing experience and Tara was awesome, every step of the way. Approved and ready to go. I recommend to anyone needing to access their Super.

1771911261

Access My Super were fantastic in helping with the application process through to final approval for my dental costs. Lisa was amazingly knowledgeable and easy to communicate with. Would highly recommend their services.

Shameram Georgees

1771909876

I had the best experience my case manager Kim was Amazing step-by-step with my application I will always recommend you guys to everyone thank you for all the help and support ❤️

1771888184

Access my super made the whole process smooth and effortless. They did all the work involved which made the application very easy and also very fast. Thank you Access My Super.

Samudra Isniarto

1771819181

Highly recommend, Amy has been such great help!

1771551141

Nothing short of spectacular is how I would describe my experience with this company.Lisa was incredible. Prompt and efficient, following up with all my calls and emails, going out of her way to help and make sure everything was done right. 10 outta 10 to Lisa and her team. Thank you.

1771547922

Skye was absolutely amazing, would not be possible without these guys, thanks for bringing my smile back 🤩

1771546330

Worked with tara Rolfe very good to work with experience great, explained everything and helped me every step thanks ...Glenn

1771542401

Skye at access my super went above and beyond to assist meGreat service and everything was explained in fine detailThank you Skye

1771447760

Highly recommended. Professional and friendly support from first contact through to approval.

1771311114

Pitstop Auto Lismore

1770964401

1770960871

I had the pleasure working with Kym. Made the whole experience very easy. Highly recommend

1770845648

What an amazing service! From start to end I was guided through the whole process with consistent communication via email, text and phone calls from my case worker Skye. The customer service is outstanding and I was made to feel at ease through this nerve racking experience. I cannot thank them enough!

1770706655

I was completely impressed with their professionalism and customer service.. thanks a lot

1770666425

“This company has been outstanding. Their communication has been consistently clear, timely, and highly professional.”

1770593207

Thanks so much to access my super. What I thought was going to be an absolute nightmare, was as easy as pie. A massive shout out to Lisa Daly for helping me through the process. Cheers George Brown

Shannon Kennedy

1770350459

Jody from Access super, has been the most amazing customer service lady I could ever of asked for,I specifically asked to review this based on the experience and genuine heart felt response I always felt from Jody. I highly recommend this and never ignored an email or message. Knowing I was keeping the pressure. Jody had always made me feel comfortable with every response. Highly recommend this place to anyone!!

1770341912

Very good, super helpful!

1770341430

Glad I chose access my super was easy and hassle free cheers

1770266953

5 stars is not enough, The help i received from Skye and access my super really was 2nd to none, nothing was a problem was updated on all parts super quickly and would most definitely use their services again, strongly recommend their services. Thanks once again.

vithoosan balasuthanthira

1770262787

1770183496

From start to finish they had it all prepared and ready not to mention organise the the appointment, it took alot of stress of myself

1770181274

Their service was incredible. They were so help and made it so nice and easy to get what I needed done in an and efficient and prompt manner. Would 100% recommend to people.

1770013943

Very helpful making the process easy to submit my claim.

1769644343

Great customer service

Rebecca Ibrahim

1769643927

1769509492

My experience with this company was amazing. I was treated as a person not a number, with respect and honesty which was great. I’d recommend this company to anyone. I’d also like to acknowledge Jody Boyle as she was my case manager an what an outstanding and amazing job she did, and also just a beautiful person in general when we spoke on the phone about things, couldn’t have asked for a better person.

1769478048

Highly recommend Access my Super to anyone who is needing to access their superannuation under medical circumstances! They made the process a breeze and their support took all of the pressure off what could normally be a stressful and lengthy process.

1769471345

Such a smooth and easy process. Lisa was so informative and friendly through the whole process. Thank you so much for helping me with my application.

1769042169

Very helpful in all aspect,very friendly and esay to talk to done everything what a customer would be looking for.

1768881448

My experience with Access My Super was excellent. The consultant was professional and extremely helpful throughout the entire process.

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